Frequently Asked Questions

Everything you need to know about our premium selection of Portuguese wines.

How do you ensure the wine is protected during shipping?

We use specialized, reinforced cardboard packaging and shock-absorbent inserts designed specifically for glass bottles to ensure your order arrives in perfect condition.

Do you offer international shipping outside of Portugal?

Yes, we ship to most EU countries and North America. Shipping costs and delivery times vary depending on the destination and local customs regulations.

What should I do if a bottle arrives damaged?

If you receive a damaged bottle, please take a photo immediately and contact our customer support within 24 hours. We will arrange for a replacement or a full refund.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our cellar, you will receive an email with a tracking number and a link to monitor your delivery in real-time.

Are your wines stored in temperature-controlled environments?

Yes, all our inventory is kept in a climate-controlled warehouse with optimal humidity and temperature settings to preserve the integrity and flavor of every vintage.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and MB Way for our Portuguese customers.