Returns & Exchanges

At Portugal Best Wines, we strive to ensure every bottle reaches you in perfect condition; however, if your order is damaged or incorrect, we offer a 14-day return window for a full refund or replacement. Please note that due to the nature of food and beverage products, we cannot accept returns for bottles that have been opened or tampered with.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged bottle, the cork, or the incorrect item to help our sommeliers verify the claim.

• 3.
  Secure Packaging

  Place the unopened bottles back into their original protective transit packaging to ensure they are not damaged during the return journey.

• 4.
  Ship and Refund

  Affix the provided return label and drop the package at a local courier point; once inspected, your refund will be processed within 5-7 business days.